# NINA RIEDL-DOJAN - Office Manager | Administrative Operations | Team & Project Coordinator
Source: https://hello.cv/ninadojan
Mounds View

## About
Highly versatile and reliable Office Manager with over 15 years of progressive experience in leading daily operations, providing comprehensive executive support, and coordinating complex multi-departmental initiatives. Proven ability to optimize office environments, streamline administrative processes, and manage cross-functional projects, consistently fostering productive and supportive team ecosystems. Adept at leveraging strong interpersonal skills and proactive strategies to drive operational excellence and facilitate team success.

## Work
### Director of Customer Support, Marketing & Design | Deneen Pottery
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Led comprehensive day-to-day operations across Customer Support, Marketing, and Design teams, driving strategic initiatives and optimizing departmental performance.
- Directed daily operations for Customer Support, Marketing, and Design teams, overseeing scheduling, hiring, training, and performance management for a team of X professionals, enhancing overall departmental efficiency by Y%.
- Provided critical support to executive leadership by preparing key documents, facilitating cross-functional planning, and managing internal communications, directly contributing to streamlined decision-making processes.
- Orchestrated logistics for national trade shows, client events, and employee functions, coordinating vendors, materials, timelines, and budgets up to $X, resulting in successful event execution and increased brand visibility.
- Implemented new systems and processes that improved operational efficiency by 15%, streamlined communication workflows, and enhanced internal documentation and reporting capabilities.
- Served as a key member of the Executive Leadership Team, providing strategic input and guiding major operational decisions that shaped company direction and growth initiatives.
### Real Estate Consultant & Home Stager | RE/MAX Results
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Oversaw full-service real estate listings and home staging, expertly negotiating contracts and managing transaction records.
- Oversaw full-service real estate listings, including professional staging, vendor coordination, photography, and marketing efforts for over X properties, enhancing market appeal.
- Successfully negotiated X contracts, ensuring optimal outcomes for clients and maintaining organized records and clear communication throughout all transactions.
- Provided expert home staging services that significantly reduced time on market by Y% and increased property value perception for listed homes.
### Design Associate, Customer Experience Team | Room & Board
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Delivered exceptional customer support and coordinated complex order and delivery logistics, enhancing client experience and operational flow.
- Delivered high-level customer support and meticulously coordinated order and delivery logistics for X clients, achieving a Y% customer satisfaction rate.
- Managed multi-channel client communications and escalations across phone, email, chat, and social platforms, resolving Z issues per week with a 95% resolution rate.
- Provided tailored interior design services to individual and business clients, acting as a crucial liaison between customer service, design, and delivery teams to ensure seamless project execution.
### Owner | Project Manager & Designer | NRD Design
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Founded and led a design firm, overseeing all aspects of client projects from concept to delivery and managing vendor relationships.
- Managed end-to-end client projects from concept to production, coordinating timelines, assets, and vendor communications for over X diverse clients annually.
- Delivered high-quality, print-ready creative materials for marketing firms, printers, and small business clients, enhancing their brand presence and campaign effectiveness.
- Cultivated strong client relationships, ensuring project alignment with strategic objectives and achieving high rates of client retention and satisfaction.

## Education
### St. Cloud State University | Art & Social Sciences
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### St. Mary's University of Minnesota | Secondary Education
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### Dunwoody Institute | Graphic Arts & Printing Technology
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## Skills
### Executive Support
Proficient
- Scheduling
- Calendar Management
- Document Preparation
- Cross-functional Planning
- Internal Communication
### Office & Facilities Management
Proficient
- Operations Management
- Process Improvement
- Workflow Optimization
- Internal Documentation
- Reporting
### Team Leadership & Development
Proficient
- Staff Onboarding
- Hiring
- Training
- Performance Oversight
- Cross-Team Support
### Event & Project Coordination
Proficient
- Trade Show Coordination
- Client Events
- Employee Functions
- Vendor Coordination
- Logistics Management
- Budget Management
- Timeline Management
### Client Service & Sales Support
Proficient
- Account Management
- Inside Sales
- Customer Support
- Multi-channel Communication
- Escalation Management
- Client Relations
### Vendor Relations & Procurement
Proficient
- Contract Negotiation
- Supplier Management
### Marketing & Design
Proficient
- Creative Material Delivery
- Print-Ready Materials
- Home Staging
- Photography Coordination
- Brand Development
### Technology & Tools
Proficient
- Salesforce
- Microsoft Office
- Google Workspace
- Monday.com
- Adobe Creative Suite
- Canva
- Shopify
- SAP
- Mailchimp

## Source
Read this profile on Hello.cv: https://hello.cv/ninadojan
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